Common pet parent questions for online vet appointments
How do I download the app?
Search for “Hello Ralphie” in the Apple App Store. Or, you can click the link below!
How do I order prescription refills & purchase pet food & supplements?
Do you accept pet insurance?
How do I schedule an online vet appointment?
What if I need to cancel or reschedule my online vet appointment?
What is the difference between telehealth and telemedicine?
How to join a Hello Ralphie virtual vet appointment
Joining an appointment with Hello Ralphie is incredibly easy! Check out this video to learn more.
Pet Parent Onboarding for Hello Ralphie
Step 2
Sign up for a new account as a pet parent.
Step 3
Fill in your first and last name in your profile so that your veterinarian knows who he/she is speaking with.
Step 4
Now it’s time to input your animals! Click on the Profile tab at the bottom of the screen and click on “My Animals.” Fill in the name, animal type, and address of your animal. Don’t forget to add a cute picture of your pet at the top of the screen!
Step 5
Schedule an appointment with your veterinarian! Your upcoming appointments will show up in the Upcoming tab. Your previous appointments, where you can access old chat conversations, will show up in the Previous tab.
Step 1
Download My Virtual Veterinarian from the Apple App Store.
Scroll to the next step
Step 2
Sign up for a new account as a pet parent.
Step 3
Fill in your first and last name in your profile so that your veterinarian knows who he/she is speaking with.
Step 4
Now it’s time to input your animals!
Click on the Profile tab at the bottom of the screen and click on “My Animals.” Fill in the name, animal type, and address of your animal. Don’t forget to add a cute picture of your pet at the top of the screen!
Step 5
Schedule an appointment with your veterinarian!
Your upcoming appointments will show up in the Upcoming tab. Your previous appointments, where you can access old chat conversations, will show up in the Previous tab.
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