Common questions about online vet appointments

Does Hello Ralphie have a mobile app?

Yes! If you have an iPad or iPhone, you can download our app from the Apple App Store by searching for “Hello Ralphie”, or simply click on the button below to visit the App Store.

Download App

How do I schedule an online vet appointment?

Click on the menu link “Speak with a Vet” to schedule an appointment. Log in or set up a quick profile and then select a time that works best for you.

You can also book an appointment through the Hello Ralphie mobile app available on Apple devices.

Do you accept pet insurance?

As of April 18, 2020, Embrace Pet Insurance, Fetch (formerly PetPlan), PetFirst, Pets Best and HealthyPaws will reimburse pet parents for telemedicine appointments done with a licensed veterinarian through Hello Ralphie.

How do I order refills & purchase pet food & supplements?

Hello Ralphie partners with a vet pharmacy and can place orders for you whenever food, supplements, or medication are prescribed. Most medications will ship within 1-2 days.

What if I need to cancel or reschedule my online vet appointment?

Appointments can be easily rescheduled. If you need to cancel an appointment, we ask that you cancel the appointment more than 12 hours before the appointment start time so that the veterinarian is able to adjust his/her workflow accordingly.

What is the difference between telehealth and telemedicine?

Telehealth appointments are for advice. Telemedicine appointments involve a prescription and diagnosis from a licensed veterinarian in the state where you live. Not every state allows for veterinarians to utilize telemedicine. Please reach out if you would like to know more about the regulations in the state where you live in.

Hello Ralphie Pet Care From Anywhere App Screen

How to join a Hello Ralphie virtual vet appointment

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